Refund Policy of Crust & Hearth Pizzeria

Last updated: April 1, 2023

Thank you for shopping at Crust & Hearth Pizzeria, accessible from autumnfieldpath.sbs. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at +33 1 42 68 05 34

Food Products

Due to the perishable nature of our products, we are unable to accept returns on food items. However, if your order is incorrect or damaged, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, certain items such as gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at +33 1 42 68 05 34 and send your item to: 13 Rue de la Pizza, 75001, Paris, France.

Cancellations

If you need to cancel your order, please contact us promptly. If your order has not yet been shipped, we will cancel it and process a refund. If your order has already been shipped, please refer to our return policy.

Complaints

Any complaints regarding the standard and quality of the product or products bought by consumers through autumnfieldpath.sbs should be directed to +33 1 42 68 05 34 or the mailing address listed below:

We strive to provide the best possible customer service and will work hard to ensure you are satisfied with your purchase from Crust & Hearth Pizzeria.